Faqs

Here are 10 most frequently asked questions (FAQs) for **Heyitang Hotel Shanghai International Tourism Resort** (Address: 2879 Gongji Rd, Huinanzhen, Pudong, Shanghai, China, 201399):

1. **How far is the hotel from Shanghai Disneyland?**
– The hotel is located **2.5 km (1.5 miles)** from Shanghai Disneyland, approximately a **5-minute drive** or **15-minute walk**. Complimentary shuttle buses run every 30 minutes from 7:00 AM to 11:00 PM.

2. **What transportation options are available from Pudong International Airport (PVG)?**
– The hotel offers **paid airport transfers** (30-minute drive, ~¥200). Alternatively, take Metro Line 2 to Longyang Road Station, then transfer to Line 16 (Xiaoyang Road Station) + 10-minute taxi ride.

3. **Do you have family-friendly amenities?**
– Yes! We provide:
• **Free themed kids’ suites** (Disney/Panda decor)
• Indoor playground with AR interactive games
• Baby equipment rentals (strollers, bottle warmers)
• Childcare services (¥150/hour, advance booking required).

4. **What dining options are available?**
– 3 onsite restaurants:
• *Jade Pavilion* (24/7 international buffet)
• *Spice Route* (Sichuan-Shanghai fusion à la carte)
• *Sky Lounge* (rooftop bar with Disney fireworks views).
– Room service operates until 1:00 AM.

5. **Is there a swimming pool or spa?**
– Facilities include:
• Heated indoor pool (6:00 AM–10:00 PM)
• **Aurora Spa** with Disney-themed treatments
• 24-hour gym with Peloton bikes and yoga studio.

6. **What’s your cancellation policy?**
– Standard bookings: Free cancellation **48 hours** prior to arrival. Peak seasons (Chinese holidays/Disney events) require **7-day notice** for full refunds.

7. **Do rooms have Disney park views?**
– **Premium Theme Park View Rooms** (floors 10–15) offer direct sightlines to Disney fireworks. Upgrade fee: ¥300/night. Book early due to high demand.

8. **Are pets allowed?**
– Only **service animals** permitted. Nearby partner pet hotel (Pudong Pet Paradise) offers boarding at ¥200/day (hotel guests receive 15% discount).

9. **What’s included in the “Disney Premium Package”?**
– Package features:
• VIP FastPass for 3 Disney rides
• Private shuttle with Disney character greeter
• Themed bedtime turndown service (e.g., Mickey-shaped desserts).
– Price: ¥1,299+/night (varies by season).

10. **Is there EV charging available?**
– Yes, **6 Tesla Superchargers** and **4 universal EV stations** in the underground garage. Fees: ¥2.5/kWh (24-hour access).

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